A one-stop location for customers to learn about our aeration seasonal service.
- Service Overview - What is it?
- Service Overview - What is actually being done?
- Service Benefits - Why?
- Optimal Timing - When?
- Service Delivery - What to Expect?
- Who performs the service?
- How can customers prepare?
- Timeline/Frequency - How long will the service take? How frequently should I do it?
- Billing/Payment Info - How and when do I pay?
- Cancellation Policy - How and when can I cancel?
- Next Steps (Call to action) - Where do I sign up or request a bid?
Aeration
- What is this service?
Aeration is the process of removing plugs of soil in order to break up soil compaction while allowing oxygen and water to reach the lawn's roots. - What is actually being done during my service?
Aeration is the process of manually pushing an aerator through lawn areas in order to puncture the ground and remove a core of turf. This core is then deposited onto the surface as the aerator spins and continues to perforate additional holes. - What is the difference between a single-pass and double-pass aeration?
Single-pass aeration with the aerator: We aerate the lawn in one direction often following your mowing pattern. - Our double pass aeration service includes two passes with the aerator: one following your mowing pattern, and the second at an angle to the first.
Service Benefits
- As a customer, why should I want this service completed?
Aerating your lawn helps nutrients get to the roots faster, creating a healthier and more vigorous lawn.
Here is a very useful link for an article in reference to the importance of the Aeration service:
https://www.acalandscape.com/blog.html#!/posts/7-Benefits-to-Fall-Aeration/9
Optimal Timing
- When is the best time of year to have this service completed? When does ACA offer it?
This service is performed in the fall (September to November) or spring (March to June). Typically, we want to avoid hot temperatures, and have access to an active irrigation system prior to the service
Service Delivery
- Who performs this service?
Aeration is performed by our seasonal service crew. This team consists of trained experts who have the knowledge, materials, and tools to perform all seasonal services. - Can this crew perform additional services during my appointment?
To ensure that all clients are serviced with enough time to properly complete their appointment, our routes follow a strict schedule with appropriate time restraints.
We recommend reaching out to our office if you need to add additional services to your appointment. In addition, this crew will not have mowing, installation, or irrigation repair equipment with them for their appointments. - How will I know when my crew is going to arrive?
Upon scheduling an appointment with A Cut Above Landscape, you will receive a confirmation email with your appointment details. On the day of the appointment, you will receive an “our technicians are on their way” text notification 30 minutes prior.
The text message will be sent to the phone number our client provides during scheduling. We recommend confirming that you have selected a mobile number to ensure you receive this important message.On the day of the service, If the appointment is set for an AM time block, the crew will arrive between 7:00 AM - 12:00 PM. If the appointment is set for a PM time block, the crew will arrive between 12:00 PM - 5:00 PM
Service Delivery
- How can I prepare for my appointment?
It is recommended to apply a normal watering cycle the night before, or the morning of your appointment for the deepest plugs possible. Additionally, mowing the lawn at a shorter height than typical can increase aeration effectiveness.
It is the customer’s responsibility to mark all sprinkler heads prior to aeration service. ACA will not be responsible for broken heads that were not marked
- Do I need to be home?
We do not require someone to be home at the time of service as long as the crew can access both front and back yards - What will I see at the conclusion of the appointment?
After the service is completed, if you have followed the appropriate preparation for the appointment, your lawn will show a considerable amount of core plugs, which are pieces of soil pulled out of the ground.
Timeline/Frequency
- How long will the service take?
An aeration service takes at most thirty minutes, depending on the size of the lawn. Our team is trained to create efficient paths to cover the entire surface of the turf, and can often complete this service in less time, with multiple technicians working simultaneously to aerate the lawn and blow the excess plugs off the sidewalk.
- How frequently should I have this service performed? Is this a recurring service?
Aeration can be performed multiple times a year. We recommend aerating in both the Spring and Fall and when your lawn will have access to a watering source.
Payment Info
- How does the billing/pricing work for this service?
This service requires a valid credit card on file to reserve an appointment. Customers may choose to prepay at the time of scheduling. If a client decides not to prepay, their card will be automatically charged upon completion of the job. Both options are available via our online scheduler.
Cancellation Info
- Can I cancel at any time? Is there a penalty for canceling? How do I cancel/modify my service?
For cancellations or changes to an appointment, we advise our customers to notify us at least 48 hours prior to the appointment date. This notification is imperative to make the necessary arrangements with our operations crew. For prepaid services, the refund will be processed within 3-5 business days.
There is no cancellation fee if the client cancels through their confirmation email or through our office 24 hours before their appointment.
Our customers have the option to make any modifications or cancellations online; this can be done via the confirmation email sent out after the appointment has been scheduled.
What's Next?
Please CLICK HERE, to schedule your services online. Our online scheduler has availability for the entire year, which allows you to schedule and prepay for your entire year's services in one sitting. Scheduling online gives clients access to our discounted pricing only available through our website.